Frequently asked questions
How soon can I start using a unit?
Right after online booking and payment — including nights and holidays. Gate and unit open from the app.
Do I need a long contract? Is there a deposit?
No and no. The contract is monthly and auto-renews, with no deposit. Cancel in the app anytime — the unit is yours until the end of the paid month.
How do I open the unit and gate?
From your phone, in the SmartBox app. No keys, cards or remotes. Only your account has access.
What if my phone dies?
Call us — we will help you in after verification.
Can I drive up to the unit?
Yes — that is the biggest advantage of our yard. Pull up to the door: no lifts, stairs or corridors.
Is the site secure?
The yard is fenced, lit and monitored 24/7, and every unit has an electronic lock tied to your account.
What am I not allowed to store?
Flammables, weapons, perishable food, animals, and anything illegal. Full list in the terms.
Will I get a VAT invoice?
Yes, automatically every month by email. For businesses that is a deductible cost.
Are my belongings insured?
The site is insured and monitored, and you can add goods insurance directly in the SmartBox app when booking.
Can you help me move my things?
Yes — we have our own transport. Request a quote on the Transport page; units booked 3+ months get a discount.
Can I switch to a larger/smaller unit?
Yes, anytime if one is free. The change starts on the next billing period.
How do I pay?
Card, BLIK or bank transfer in the app — online, 24/7. The invoice arrives by email automatically.